Frequently Asked Questions

Frequently Asked Questions


Is the Johairba treatment safe to use?

the Johairba treatment does NOT contain any pharmaceutical drugs and is formulated from pure herbal ingredients, and is 100% safe to use for both men and women


When is the best time to apply the Johairba Facial serum?

The best time to apply Johairba’s Facial Serum is straight after cleansing your skin in the evening and just before going to sleep.


Does it leave the face oily?

No. The essential oils used in the serum are absorbed by the skin quickly, and have a moisturising and cleansing effect. After 5 minutes the skin feels smooth and dry.


Will my skin feel itchy when using the Johairba treatment?

Our formula does not cause itching, and once it has been applied it is unnoticeable to almost all of our clients.


How can I find out what ingredients are in a product?

The full list of ingredients is listed on our website for our hair products here and for our skin products here. If you have an additional ingredient inquiry that is not satisfied by the information posted on our website, please  Contact Us.  


Do I need a prescription from a doctor before I use the Johairba treatment?

No, there is no need to consult a doctor prior to use, our product are graded as cosmetics, but we advise you to ask your doctor if you have any allergies to essential oils and while you are pregnant. 


Can I go swimming or bathing after using the Johairba treatment  Oil?

You should wait overnight, about 8 hours before you go swimming or bathing. 


Is there an age restriction for using the Johairba treatment?

Generally there is no age restriction for the treatment although results differ depending on a patient’s history, degree of hair loss and sensitivity to the product. Johairba products should not be used on children less than 14 years of age, except under the advice and supervision of a healthcare specialist.


 Is the Johairba treatment useful for mid-frontal baldness (aka receding hair lines)?

According to the companys early tests, the serum can achieve good results for the top hair regrowth as well as the mid-frontal hair.


When should I wash my hair?

It is better to apply the serum in the evening before going to sleep, leave it all night and wash your hair the next morning.


Can I use hair styling products?

We do not recommend you to use hair styling products such as hair gels and hair sprays as they may be a cause of the hair loss. Other hair styling products such as dyes, colors and hair straighteners (both mechanical and pharmiceutical) cause damage to the hair and stress to the point of the hair’s growth – the roots. They can slow down or in some drastic cases prevent our treatment from working, so therefore we recommend if you are experiencing hair loss and wish to start our treatment, you prevent using such products until at least finishing the treatment. As always, this is up to your discretion. 


Do I need to cut my hair short to help the serum reach the affected areas?

You do not need to cut your hair short, simply move hair to the side and massage in the oil directly in affected area.


What is the shelf life of Johairba products?

As legally required, the shelf life of a finished product is 36 months.


What products should I use?

Our Johairba hair loss treatment contains a serum and shampoo used in conjunction for a minimum of six months for a recent hair loss and 12 months for hair loss that has persisted for more than 6 months.


What type of product safety testing do you do?

We are fully against testing on animals. Our safety studies are conducted in a professional and conscientious manner, are based on relevant criteria established by law. We test every substance and combination of different substances using special methods to ensure that they present no health hazard and are compatible with the skin.


Once opened, how long will my product last?

As essential oils are an organic product, we recommend all products when opened be used within 6 months.



Can you use this treatment without hair loss?

Johairba is a gentle non-aggressive treatment, which can be used in prevention of hair loss (something we actually recommend) and rejuvinating hair that has suffered from the ravages of time.


Can the Johairba treatment cure androgenetic baldness?

Every day, many people experiencing hair loss are turning to aromatherapy to consider a solution. The success of our treatment or other forms of essential oils on the market are of interest, and more and more people are finding their happiness and come to us to help strengthen and preserve their existing hair, but at present it there is no definitive medical treatment of alopecia. Minoxidil and Finasteride are two most commonly prescribed pharmeceuticals  to treat hair loss. Minoxidil stops or slows the hair loss, and then Finasteride promotes growth. Beware, this is a drug that is only administered by prescription, and is not recommended for pregnant women and children. Most of the pharmaceutical treatments available  are not recommended in cases of diabetes, history of phlebitis or severe depression and these treatments are not to be taken to lightly.

Finasteride contains a powerful anti-androgen molecule: it will act on the metabolism of testosterone by reducing the levels of dihydrotestosterone in the hair follicle.

Dihydrotestosterone (DHT) is a male sex hormone, its deficiency can disrupt sex (decreased libido, impotence).

A recent study published in the United States says that the side effects of Finasteride may be irreversible. So hair growth, yes, but at a price. Minoxidil does less damage than Finasteride when taken in normal doses, few side effects are to be expected (rash, allergies, weight gain, dental problems…) but they could lead to serious problems if you do not seek medical care. 

The only definitive treatment is surgery (hair transplant implants).


Do you accept international orders?

We accept orders and ship worldwide. However please contact us if you have any doubt that your country supports international ecommerce.


How long will it take for my order to arrive?

Most orders are processed within 24 hours of receipt, and shipped according to your shipping selection, 3 days for a fast delivery and up to 10 days for a standard delivery.


Are you responsible for online sales through other Web sites?

To help ensure quality control, We recommend that our customers purchase directly through our website and our customer service team. If you buy Johairba products from a source other than an authorized dealer or retailer, you do so at your own risk, and Johairba products sold through unauthorized retailers are not covered by our warranty.

If you are in doubt about whether a particular retailer or distributor is authorised please contact us. 


How do I order your products if I do not have a Paypal account?

We offer several payment options, Click here to discover.


Can i return my product and ask for a refund?

If you are not happy with something you have purchased, we will take it back as long as it is within 30 days of when you received the product and it is not a special ordered item.
If the product has been opened the the packaging damaged, we’ll still refund your purchase however this will incur a 15% re-stocking fee. If it is brand new and unopened, we will refund you in full. The only times we don’t accept a return is if it is used or damaged or if the product is returned incomplete.


How to return?

1) Wrap up your unwanted product.
2) Contact us here and we’ll email you a form
3) Follow the simple instructions on the form.
Please allow 14 days from receipt of package for processing and transit time for your credit card back charge.


Can I return an item purchased in a store to

Purchases made in a store cannot be returned or exchanged through


How does Johairba protect my personal data?

Johairba has implemented significant security measures to protect your personal information. We only use your personal information in accordance with our Privacy Policy. For the sake of confidentiality of your personal information, firewalls are in place. Our technical team of experts is continuously working to improve the security of our website.


Comments are closed