Terms and Conditions

This Agreement is between Johairba and you (“you” or “Customer”) This Section lays out the terms and conditions which apply to the use of the Johairba websites (as defined below) and any other product or service offered for sale by Johairba and/or its affiliates. The right to use any product or service offered by Johairba is personal to you and is not transferable to any other person or entity. Johairba reserves the right to make changes to the johairba sites, policies, and these Terms at any time without notice.

1. Use of the Johairba Site. The johairba Sites contain links to other Web sites, resources and advertisers. Johairba is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials on or through such external sites. Under no circumstances shall Johairba be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site’s administrator or webmaster.

2. Disclaimer of Warranty; Limitation of Liability Johairba neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the johairba sites, nor for any offensive, defamatory or obscene posting made by a user of the sites. Under no circumstances will Johairba be liable for any loss or damage caused by your reliance on information obtained through the content on the Johairba sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Johairba sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

3. Indemnification. You agree to defend, indemnify and hold harmless Johairba, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the Johairba Site, including claims by other users of your equipment, access, products or membership.

4. Shipping. Our standard air shipping takes from 5 to 10 business days for international orders. If you have not received your order within 21 days from your purchase date, please visit our online customer care section to request a reshipment of your order. If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order.

5. Cancellation Policy. Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive, cancellation of an order can take some time. Please order carefully.

6. 30 Day Return Policy: We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Thirty (30) days of your purchase. Your complete satisfaction is our ultimate goal. You may return any item shipped by Johairba keeping the following in mind: You should return the item to us within 30 days of your purchase date. There is a £7 restocking fee for each unopened item. We do not accept items back that have been opened or used. Opened Items are Non Refundable.

7. Shipping and Handling Fees are Non Refundable. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Johairba reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a refund will be issued within 30 days and an e-mail confirmation will be sent.

Legal Disclaimer Statements made by Johairba have not been evaluated by the food and drug administration. The FDA does not evaluate or test essential oils. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use Johairba products as per instructions and always watch for any allergic reactions.

The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health. In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself.

No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner’s services. No guarantees of any kind are made for the performance or effectiveness of the products mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given plant or its essential oil, or on clinical trials that are generally not recognized by any government agency or medical organization.

This information has not been evaluated by the UK Food and Drug Administration, nor has it gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous and prescribed in the treatment of any condition or disease.